Saved us from call centres!
Keeping overheads down and shopping around for the best deal when running a business is vital, however not always that manageable. Working with Frontier Telecom allowed us to dramatically reduce our mobile phone bills which we would not necessarily have had time to do ourselves. They compared various providers and found us the best deal that worked for us as a business.
They were extremely professional, and ensured as smooth a transition as possible.
Frontier are always just a direct phone call away when we have any queries and are a pleasure to deal with – they have saved us from call centres!
Laura Davies
Fox Lloyd Jones
Breath of Fresh Air
In terms of our move to using Frontier, this was not just a big step, but instead a multitude of steps: new supplier, new network, new devices, new reports etc. It has been refreshing dealing with Frontier, what they promise in the sales pitch is delivered effectively by their operations people.
The people are great to deal with, and where there are issues to be dealt with or teething problems as their inevitably are when a lot of things change at once, everyone is helpful and everything is resolved.
Owen Sawyer
McQuay (UK) Ltd
Contactable, friendly staff
After years of signing contracts direct with a supplier with constant perplexing about contracts, upgrades and tariffs, we were recommended Frontier Telecom as a hassle free alternative for our communication solutions.
We were initially a little apprehensive about moving to a 3rd party company but the change over from supplier was handled seamlessly with minimum disruption to all of our staff.
The tariff was tailored to suit our needs and was better value than anything else we were offered direct. Plus the added bonus of contactable, friendly staff always on hand to solve problems with speed and efficiency.
Philly Blackett
Iconeyewear
Best Overall Solution
Thank you for the recent assistance in upgrading our company’s mobile telephone fleet. This is the 3rd time we have taken out or upgraded our fleet of phones and each time has provided a minefield of choices and potential pitfalls. With your assistance the process, this time, was a lot easier and took less of our time.
You provided us with various options as to what we could get and at what costs and helped us to choose the best overall solution for our business at a good price. The phones arrived with us on schedule and so far everything has lived up to our expectations.
We look forward to a continued business relationship and will not hesitate to recommend you and your company’s services to our customers and contacts.
Glen Pooley
SOS Group Ltd.
Great Service
It has now been over a year since we moved our mobile phone contract to our new provider, Frontier Telecom. It is important to us that we recognise excellent service from our Suppliers as we view these types of longer term relationship as essentially collaborative and as such it is important that both parties continue to benefit from the association.
With this in mind, we would make the following comments:
Initial Sales contact was good and we took the impression that the Sales representative [Paul Smith] had both a thorough understanding of the subject area plus a very quick appreciation of our individual circumstances and requirements.
Costings were clear, accurate and delivered in a timely fashion.
Amendments and changes to the deal were accommodated professionally and in a timely fashion. A significant degree of flexibility from the Supplier (primarily due to our changing requirements) was apparent throughout the process.
The project was rolled out and was within scope of original plan in terms of cost, performance of equipment/lines and timeliness.
Any I all issues arising were dealt with and resolved professionally and in a timely fashion. N.B. Paul Smith was particularly adept at insuring this project was delivered within scope following an issue that arose regarding handset availability.
Amendments and changes to the deal were accommodated professionally and in a timely fashion.
Simon P. Hassett
H. Dawson, wool suppliers since 1888
First class!
“I can honestly say the service and attention to our account since signing with Frontier Telecom has been first class. After being with a network direct for many years I decided to move to Frontier Telecom following their promise of reduced costs and top class account management. Whilst in the main our contract runs itself the times I have need to use Frontier I have always found them to be very professional and supportive of my needs.
I would not hesitate in recommending Frontier Telecom to any business
Robin Sehgal
Michael Sehgal Ltd.
Being responsible for thousands of mobile phones across many countries is always going to be difficult,
but in the UK I chose Frontier Telecom to provide equipment and customer services on our corporate contract.
The choice was easy: Frontier staff are helpful, knowledgeable and easy to deal with, and our account manager is always available when needed to discuss higher level requests from us.
Equipment orders are delivered quickly and at very competitive pricing, information on new devices/technology offerings, that would suit our business needs, are brought to our attention without asking.
Tariff reviews are carried out monthly with suggestions to REDUCE our costs, something that I’ve been promised, but has never happened, when working directly with the network providers.
Going the extra mile is a phrase that springs to mind, but for Frontier it’s not the extra mile, it is business as usual!
“Due to our industry regulations I am not permitted to give the company name to anything that may be considered advertising or marketing, but I would be happy to speak to anyone via Frontier Telecom on request.”
Corporate Client
Great service!
Our previous supplier went out of business and left us with no-one to manage our account, Frontier Telecom stepped in and took care of us straight away. When we decided to move our mobiles to Vodafone in August it couldn’t have gone smoother. Andy and his team did a fantastic job to ensure that the whole process went smoothly .
I have seen many mobile phone dealers over the past 12/18 months and I can honestly say Frontier Telecom are a pleasure to work with. Frontier really are a unique supplier giving excellent customer service with a very proactive approach, including out of office hours when we needed them most. They are a very easy company to work with as well as bringing Jacuzzi UK great savings.
We look forward to maintaining a positive and productive relationship with Frontier in the future, as both our companies grow.
Needless to say, I would recommend Frontier Telecom to any company, and wish Andy and his team much success.
Alison Avery
P.A. to the M.D.
Jacuzzi UK
